Effective Date: 6TH February 2025
Welcome to Smendels Perfumes and Liquor! These Terms of Service (“Terms”) govern your use of our website, online store, and any related services (collectively, the “Service”). By accessing or using our website, you agree to comply with these Terms. If you do not agree, please refrain from using our Service.
1. General Terms
• You confirm that you are at least 18 years old or the legal age for purchasing alcoholic beverages in your country.
• You agree to provide accurate, current, and complete information when making a purchase.
• We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the website after changes constitutes acceptance of the updated Terms.
2. Product Availability & Pricing
• All products displayed on our website are subject to availability. We reserve the right to limit quantities or discontinue products at any time.
• Prices are listed in GHC and may change without notice.
• If a product is mistakenly listed at an incorrect price, we reserve the right to cancel or refuse any orders placed at that price.
3. Orders & Payment
• By placing an order, you agree to provide valid payment details. We accept [list payment methods].
• Orders are subject to verification, and we may cancel or refuse an order due to:
• Suspected fraudulent activity
• Payment issues
• Stock unavailability
• You will receive a confirmation email once your order has been successfully placed.
4. Shipping & Delivery
• We offer nationwide delivery in Ghana. Shipping fees and estimated delivery times will be displayed at checkout.
• Smendels Perfumes and Liquor is not responsible for delivery delays caused by courier services or unforeseen circumstances.
• If you receive a damaged or incorrect item, report it within 24 hours with clear photos for resolution.
5. Returns & Refunds
• Due to the nature of our products, returns are only accepted for damaged or incorrect items.
• Customers must notify us within 24 hours of delivery for return requests.
• Refunds or replacements will be processed after verification.
• For full details, please review our Return Policy.
6. Alcohol Sale & Responsible Drinking
• By purchasing alcoholic beverages from our website, you confirm that you are of legal drinking age in your country.
• We do not sell alcohol to minors and reserve the right to cancel orders if age verification is not provided.
• Drink responsibly. Excessive consumption of alcohol may have health risks.
7. Promotions & Discounts
• Promotional offers and discounts are subject to change and may have specific terms.
• Discounts cannot be combined unless otherwise stated.
• Some promotions may be limited to certain products or regions.
• We reserve the right to modify or cancel promotions without prior notice.
8. Loyalty Program & Rewards
• We may offer a loyalty program where customers earn points or rewards on purchases.
• Points have no cash value and cannot be transferred.
• Loyalty rewards may expire if not redeemed within the specified period.
9. User Accounts & Security
• You may be required to create an account to make purchases or access special features.
• You are responsible for maintaining the confidentiality of your account and password.
• We are not liable for any unauthorized access to your account.
10. Intellectual Property
• All website content, including logos, images, product descriptions, and text, is owned by Smendels Perfumes and Liquor and protected under copyright laws.
• Unauthorized reproduction, distribution, or commercial use of our content is strictly prohibited.
11. Limitation of Liability
• Smendels Perfumes and Liquor is not liable for any direct, indirect, incidental, or consequential damages resulting from the use of our website or products.
• We are not responsible for errors, interruptions, or security breaches on our website.
12. Privacy Policy
• We collect and store customer information in accordance with our Privacy Policy.
• Your data will not be shared with third parties except as necessary to process transactions and improve services.
13. Governing Law & Disputes
• These Terms shall be governed by the laws of Ghana.
• Any disputes shall be resolved through mediation or legal proceedings within the jurisdiction of Ghana.
